Makeloo Studio | politique de confidentialité

This Privacy Policy describes how we collect, use, and share information on our site. We are committed to respecting the confidentiality of the personal information we collect.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including (but not limited to) our website provider, Lightspeed, and PayPal payment processing. You can reference their privacy policies to learn more about their practices.

Information we collect

• We collect your name, email address, and telephone number through the account creation form to create an account.
• When you shop with us, you must provide us with certain information so we can process your order and send it to you. This information includes your name, email address, mailing address, and phone number and is collected through the checkout form.
• We maintain a record of your purchase order history.

We are committed to maintaining the security of your information. Our staff is trained to keep this information confidential and will only contact you about matters related to the provision of services relating to our store. To keep your information secure, we use SSL protocols and account logins. We do not have access to account passwords or credit card information.

Why we need your information and how we use it

We collect, use, and share your data for the following purposes:

• As is necessary to provide services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if and when you contact us with questions or when we need to contact you about an order (including web orders, special orders and layaways);
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for our legitimate interests if your rights or interests do not override those legitimate interests.

Necessary cookies are used for the optimal operation of our website, including (but not limited to) creating accounts, processing orders, and providing statistics.

Information sharing and disclosure

We share your personal information for minimal reasons and in limited circumstances, such as:

• Service providers. We engage certain trusted third parties, such as delivery companies, to perform functions and provide services to our shop. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal processes or government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

How long will we store your information

We retain your personal information for as long as necessary to provide you with services as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

Transfers of personal information outside the EU

We are in Canada, so any information you provide is stored and accessed here. We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with data protection and government surveillance laws different from your jurisdiction.

Your rights

You have several rights about your personal information if you reside in certain territories, including the EU. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

• Change, restrict, delete. You may also have the right to change, restrict our use of, or delete your personal information. Apart from exceptional circumstances (where we must store data for legal reasons), we will generally delete your personal information upon request.

• Object. You can object to (i) us processing some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using it or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact us

You can reach us by email - contact@makeloo.com

Our address is 824, île Dupas Drive - La Visitation de l’île Dupas - J0K2P0 QC

We may update this privacy policy at any time.